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Service Solutions for new or changed services 2. It supports the creation of a portfolio of quantified services B. Training tool administrators how to manage tools and monitoring tool performance in operational environment D.

It focuses on creating a relationship between processes and products D. Business relationship itil foundation pdf download Fojndation Service capacity management Answer: It is efficient, effective and economical for all IT services B.

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Service level management D. It reduces the duration and frequency of service outages. It has an intended purpose or a resultant action C. Premium fpundation assets B.

The configuration management system C. Sign in Get started. The definitive media library B. To detect changes of state that have foundatoin for management of an IT service C.

Patterns of business activity C. Process requirements technology and management architectures A.

Process requirements technology and management architectures. Service catalogue management D. Never miss a story from Spencer Baldwinwhen you sign up for Medium.

It ensures IT services are continuously aligned to business requirements C.

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Blocked Unblock Follow Get updates. It defines the control of service assets and configurations D. Management policies downlooad guidelines 3. Business requirements technology and management architectures 4.

ITIL EXAMS TESTS

Service portfolio management B. Provider business assets D. To provide a channel for users to receive standard services that they are expecting D.

It reduces the duration and frequency of service outages Answer: It has responsibility itil foundation pdf download creating policies Answer: Service level management C. To maintain user satisfaction with the quality of IT services B.

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Human resource model B. Development or purchase of tools and deployment of the process Answer: To minimize the impact of incidents due to service failures that cannot be prevented.

Predicted business architecture Answer: Service portfolio management C. Process metrics, software metrics and financial metrics C. QUESTION Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?

The service catalogue Answer: Development or purchase of tools and deployment of the process. The service portfolio D. Development or purchase of tools and deployment of the itil foundation pdf download C. It has responsibility for creating policies. Technology metrics, process metrics and service metrics D.

To minimize the impact of incidents due to service failures that cannot be prevented Answer: Testing the tool and training process managers on using the process B.

QUESTION Which process is responsible to provide and maintain accurate information on all services that are being transitioned or have been transitioned itil foundation pdf download the live environment?